Training and Support

@WORK Personnel Services offers a comprehensive initial training program for all new franchise owners. To assist in providing you a customized training program, it is imperative that the @WORK training staff knows about your specific level of knowledge and expertise. Therefore, a detailed training needs assessment is offered prior to initial training sessions. The result of this effective assessment tool is a focused owner specific training program that will capitalize on your individual strengths and sharpen any potential weaknesses. This training covers all aspects pertinent to your business success and will enhance business skills, selling capabilities, recruiting techniques, general office operations and management of an @WORK Personnel Services franchise. Advanced training provides insight in areas such as office expansion programs, management planning and growth strategies. Although training is customized to compliment your specific background, experience and needs, the following topics are covered:

Database, Client, Staff and Marketing Plan Development

Utilization of @WORK Personnel Services’ complete five-volume operational guidebooks for the development of all aspects of successfully operating an @WORK Personnel Services franchise.

Employee Development

Recruiting, retention, re-evaluating, and reactivating employees utilizing @WORK’s Vision 1000 Business Planner, as well as recruiting plans and activities.

American Staffing Association Certified Staffing Professional Accreditation Course

Comprehensive course regarding employee/client development and legal issues as it relates to the staffing industry.

Sales Skills

Interactive discussion and training of basic sales skills, from researching the company to getting the appointment, creating customer profiles, proposal penetration, consultative selling, and rapport building.

Business Development

Focuses on account penetration, driving the market, attaining market share, differentiating yourself in the market and creating and maintaining your sales and service cycles.

Complete AS/400 Overview

Introduction to @WORK Personnel Services’ front and back office computer system used by all franchise owners. Includes hands on instruction on the use of this state of the art business system.

Financial Management

Funding, ledger statements, accounts receivable, asset based funding, collections, account analysis and cost containment.

Following initial training, follow-up courses are also offered at the @WORK corporate headquarters, via @WORK’s online training and development website and through contact and visitation of your regional franchise support personnel. In addition, we will share creative and exciting ideas from experts in the field, as well as asking for contributions from you and your fellow franchise owners.

Technology

@WORK Personnel Services strives to remain on the cutting edge of today’s technological advances in order to provide our franchises with the most comprehensive, cost effective means of total business, client and employee management. This efficiency within our system of franchising directly affects and improves your bottom line.

@WORK’s twin AS/400 computer systems paired with custom designed software received by each of our franchise owners offers a total solution to front and back office needs of a personnel services company and the clients being serviced. To name just a few, this system has the capability of performing such functions as:

• Complete client profiles and skill requirements
• Sales and marketing management
• Complete employee/applicant profiles with skills, pay and performance documentation
• Job orders, assignments and schedules
• Skill search and match
• Call-in availability rosters
• Quality control mechanisms
• Integrated payroll, billing and accounts receivable information
• Summary reports and queries

All this allows you to quickly and efficiently recruit and supply individuals with the right skills and experience that your clients need while at the same time allowing you to access a complete business management system all from the same source.